Are you responsible for helping people work through conflict?
Do you manage important conversations between clients, employees, team members, volunteers, or other people you work with?
Do you want to improve your ability to facilitate conversations of consequence?
Do you want to learn to mediate or enhance your conflict resolution skills?
Learn how to support parties working through conflict or engaging in other important conversations in a different way. Our Understanding-Based model focuses on guiding parties to make knowing and informed choices together in a respectful manner. Highlights of our basic training, Working Creatively with Conflict, include:
Positive neutrality – how to support all parties to a conflict without taking sides
Enhancing understanding and empathy through the Loop of Understanding
Developing creative options that address differing needs and interests
Creating the groundwork for the parties to make effective and lasting decisions together now and in the future
Who Will Benefit From This Training?
This training is appropriate for mediators, lawyers, collaborative professionals, business consultants, executive coaches, managers and supervisors, human resources professionals, ombuds-people, non-profit staff, and other people whose work will be enhanced by increased skills in conflict resolution.
“This program has changed me as an individual and will forever change the way I manage conflict, personally and professionally.” – Catherine Hannibal, Attorney, Mediation Works, Brooklyn, NY
What is the Format of the Training?
The training combines presentations, teacher demonstrations, case simulations and discussions. Concise briefings introducing the model and tools of the Understanding Based Approach alternate with demonstrations and role-plays designed to immerse the participants in the process. Central to the learning are real to life simulations in which the participants work through mediations from beginning to end. The participants have a chance to apply the concepts and skills introduced in the briefings, and to experience the emotional challenges faced by parties in dispute. Participants describe these different modes of learning and their interplay as enjoyable as they are engaging and rewarding.
New York City
Katherine Miller and Sequoia Stalder.
The program training fee is $1,750. A fee reduction is available based on need.