When we run into the inevitable bumps on the road to resolution, our negotiating model doesn’t always help. Our clients are often strongly defensive and feel challenged in ways that threaten their very identities. Their behavior can seem demanding, conflictual and “unreasonable”. When we try to help them see things from a different perspective, or use active listening to acknowledge the strong feelings, it is often not enough to calm the conflict. What the heck is going on and how can we help?!
In this 2-part training, Jacinta Gallant will lead us in examining the challenges of negotiating when the “rubber hits the road” (aka when clients are being difficult or unreasonable). On Day 1, we will learn how to notice and work with the conflict behaviours that get in the way of working towards resolution. On Day 2, we will build on the Day 1 insights with a process tool that effectively supports the clients’ abilities to achieve real resolution. Be prepared to cultivate your curiosity and sharpen your noticing skills in this 2-day training that will challenge your thinking about conflict!
NOTE: This is a two-part training (November 12 and November 16). Participants must participate in part 1 (November 12) in order to participate in part 2 (November 16).
Continuing Education: This training provides Illinois attorneys and Illinois licensed mental health professionals continuing education credits.
About Jacinta Gallant
Jacinta Gallant is a respected Canadian collaborative lawyer, conflict trainer and innovator. She is recognized internationally for her insightful and experiential approach to teaching and managing conflict, and has been welcomed as a trainer throughout Canada, the United States, Europe, Australia and Southeast Asia. Her law practice Waterstone Law Group focuses exclusively on mediation, collaborative practice and out-of-court resolution. She believes that collaborative professionals can be a positive force for change in the world. She created Innovation for Lawyers to support lawyers in doing excellent work that better integrates their personal and professional values. Jacinta’s innovative resources, Our Family in Two Homes, help clients prepare to engage deeply, and productively, in Collaborative Practice and Family Mediation. Her ultimate goal as a trainer is to help conflict professionals engage with clients in a more meaningful way, manage conflict more effectively, and get more enjoyment out of this important work.
Jacinta Gallant - www.jacintagallant.ca
$100 for CDI Members, $150 for non-members (registration fee is for both days - November 12, November 16)