AACP Road to Resolution Conference - The Curious Things that Happen on the Road to Resolution

This is the second session of eight sessions of the Australian Association of Collaborative Professionals (AACP) Conference running each month from April through to November 2021. 

When we run into the inevitable bumps on the road to resolution, our negotiating model doesn’t always help.  Our clients are often strongly defensive and feel challenged in ways that threaten their very identities. Their behavior can seem demanding, conflictual and “unreasonable”. When we try to help them see things from a different perspective, or use active listening to acknowledge the strong feelings, it is often not enough to calm the conflict. What the heck is going on and how can we help?!

In this workshop, we will examine the challenges of negotiating when the “rubber hits the road” (aka when conflict shows up).  We will learn a curious (and highly effective) approach to navigating conflict to achieve real resolution.

All sessions are recorded and can be viewed on demand by conference delegates who have registered for them.

Note: Dates and times are noted as Australian Eastern Standard Time