Are we listening? What clients say they want. (Part 4 of 8) -- Respect: Clients value it, but do we understand how to provide it?
By: Robert M. Arthur, Member IACP Research Committee
At least in my practice group, we stress the respectfulness of the Collaborative Process as a differentiating factor compared to other divorce processes. Our clients seem to have heard that message, because it was the top reason that clients chose a Collaborative Divorce Process, according to the most recent IACP research study, the Divorce Experience Study. In that study, 78% of respondents who chose Collaborative for their divorce said that they chose Collaborative because it was a “more respectful process.”